BUSHCRAFT ADVENTURES BOOKING TERMS AND CONDITIONS
BUSHCRAFT ADVENTURES – herein referred to as ‘we’, ‘our’ or ‘us’
- Please read these Bushcraft Adventures terms & conditions before making a booking.
- If you are making a group booking, we advise the person making the booking (the ‘Group Organiser’) and all group participants to familiarise with these terms and conditions.
- Bushcraft, archery and other activities provided by Bushcraft Adventures may carry inherent risks. You (participants and/or parents whose child is participating), should be aware of and accept these risks and be responsible for your/your child’s actions and involvement.
- These terms & conditions form the basis of the contract between Bushcraft Adventures and the customer and cannot be varied, unless in writing by Bushcraft Adventures
- In addition to the terms and conditions below, you must:
– read and accept an online Medical and Consent Form before taking part
– follow all instructions and warnings communicated to you by Bushcraft Adventures representatives
- If you are unsure whether you are able to participate in any activity, or if you have any questions regarding these terms and conditions, your booking form (where applicable) or the Medical and Consent Form, please contact Bushcraft Adventures before you enter into a contract with us.
1. Booking enquiries, booking confirmation and payment
1.1 Bookings are subject to availability. We cannot hold provisional bookings.
1.2 Your booking with Bushcraft Adventures is subject to these Terms and Conditions. It is your responsibility to ensure you have read and understood them before entering in to a contract with us
1.3 Bookings are only confirmed once a 25% deposit has been paid, you have provided all of the details we have requested and you have received our booking confirmation email. Deposits are non-refundable.
1.4 Bushcraft Adventures reserves the right to refuse any booking without giving a reason.
1.5 In the event that you are making a booking on behalf of a group, you (the ‘Group Organiser’) enters in to a contract with us and is responsible and liable for payment and following these terms and conditions. The Group Organiser is also responsible for ensuring group members are aware of and agree to comply with these terms and conditions.
1.6 Payment is required in advance. The booking balance is required at least four weeks before the event date in order to secure the booking. Please refer to late payments in 1.9 and 3.5.
1.7 For some bookings, for example schools, we are able to invoice for payment after holding an event. This must be agreed with Bushcraft Adventures in advance. All other terms and conditions apply.
1.8 Where food is included with a booking, we will endeavour to provide alternatives for any special dietary requirements within the usual booking cost. There may be a small additional fee to provide some alternatives and we will contact you in advance before incurring any costs. We will be unable to meet dietary requirements where we have not received Medical and Consent forms with dietary requirements at least 72 hours in advance of the booking.
1.9 Late payments will be considered as a customer cancellation. As per condition 1.6, payments are required four weeks in advance. If full payment has not been received three weeks before the event, this will be treated as a customer cancellation and the cancellation fees outlined in section 4 will apply. Please also refer to condition 3.5.
1.10 Any bookings made less than 4 weeks before the event date must be paid in full at the time of booking.
1.11 Payment by BACS transfer is preferred. Payment can also be made by cheque, cash, debit or credit card or by invoice for organisations.
1.12 If you choose to pay your deposit by cheque, you need to ensure that we receive this within 5 working days for us to confirm your booking
1.13 If paying your balance by cheque, we need to receive this 5 weeks before the date of the event to ensure that the funds clear in time
1.14 If paying for your booking using a gift voucher, these need to be posted to Us at least 4 weeks before the event.
1.15 You can make changes to your booking (eg change the time or date or reduce your group size) up until 6 weeks (42 days) before the event. This is subject to Bushcraft Adventures’ availability.
1.16 If you wish to cancel your booking, charges will apply as outlined in section 4.
2. Gift vouchers
2.1 Gift vouchers are non-transferable.
2.2 Over the 14 day return period gift vouchers are non-refundable.
2.3 Vouchers may not be used to purchase further vouchers.
2.4 If an intended purchase is a higher amount than the voucher amount, the difference can be made up with an additional payment. If it is less, then change cannot be given.
2.5 Advanced booking for all activities is required.
2.6 Vouchers must be posted to Bushcraft Adventures at least 4 weeks before the event to confirm payment (see 1.14)
3. Cancellations by us
While Bushcraft Adventures will make every effort to run events as scheduled, there may be circumstances beyond our control (e.g. extreme weather conditions) when we are forced to cancel an event.
Where cancellations are made by us, the following conditions apply:
3.1 In the event that Bushcraft Adventures is closed we may at our sole discretion offer you another session or part session without further charge or offer you a reasonable refund.
3.2 If you have already commenced your activity with us when it is cancelled or closed pursuant to clause 3.1, we will take any time you have already spent at Bushcraft Adventures into account when deciding how best to reasonably compensate you.
3.3 If your event is taking place on an external site, we may not be able to refund the site fee
3.4 We cannot refund any card or other transaction fees incurred in making your payment
3.5 Bushcraft Adventures may at its sole discretion cancel any bookings that have not been confirmed (i.e. paid in full) 4 weeks before the activity start date. In such circumstances, you will lose your 25% deposit.
4. Cancellation by You
We recognise that occasionally you may wish to change your mind. If you wish to cancel your booking the following cancellation charges will apply:
4.1 If we receive notification of your cancellation 56 days or more before your booking date, the 25% deposit is forfeited (deposits are non-refundable, see 1.3)
4.2 If we receive your cancellation request 29-55 days before your booking date, 50% of the full payment will be forfeited.
4.3 If we receive your cancellation request 28 days or less before your booking date, 100% of the payment will be forfeited.
4.4 If a group participant doesn’t turn up on the day of the event, 100% of their payment will be forfeited and no refund will be given. Refer to 1.15 regarding making changes to your booking.
4.5 If you decide to cancel the event because of the weather conditions after we have risk-assessed it as safe to go ahead, this will be treated as a cancellation and the cancellation terms and conditions and charges above will apply
4.6 Cancellation of gift vouchers can only be refunded within 14 days of purchase and refunded to the client, who may not be the voucher holder.
4.7 Payment of outstanding cancellation fees must be made within 7 days of making the cancellation
4.8 Where cancellation requires a refund of monies paid, we will endeavour to return your payment within 14 days of receipt of your cancellation request.
5. Equipment, Instruction & Supervision
5.1 We ask that you do not bring or use your own equipment during our sessions. If you choose to use your own equipment, you do so at your own risk. We reserve the right to ask you to stop using your own equipment and to stop the session.
5.2 The instruction you will receive is specific to the Bushcraft Adventures environment. We cannot guarantee that the skills learnt will be transferable to any other activity which carries different inherent risks.
5.3 In booking and participating in Bushcraft Adventures activities, you agree to follow the directions and instructions of any Bushcraft Adventures instructor.
5.4 Participants are responsible for any equipment issued to them during the event and will be liable for loss or breakage. We will invoice you per item for unreturned items to cover repurchase costs. Charges will not be made for accidental damage. We will inform you if an item has not been returned to see if it can be located. If it is not returned within 10 working days, we will invoice you for the item/s.
5.5 For activities involving children, we require adult supervision and 2-3 adults are expected to support Bushcraft Adventures instructors and follow their instruction.
6. Adherence to Rules and Health and Safety
6.1 It is important to understand that there are inherent risks involved in the activities that have the potential to cause injury. You must comply at all times with Bushcraft Adventures rules and safety instructions.
6.2 You must not do anything (or omit to do anything) which may cause damage or loss to our property or facilities, to other participants or cause nuisance, annoyance, disturbance, inconvenience or injury to any other persons on the premises.
6.3 You must ensure that all parts of the Facility used by your participants are left in a clean and orderly manner and that all defects are reported to Bushcraft Adventures instructors.
6.4 We reserve the right to terminate the stay/use of the Facilities by any person(s) whom we reasonably consider to be in breach of these terms and conditions, and such persons may be required to leave Bushcraft Adventures immediately. No refunds will be made in this event, and we will not accept liability for any expenses, claims, losses or costs incurred as a result of such termination.
6.5 Bushcraft Adventures instructors will not be held liable to any person now, or in the future for any loss, expense, damage or claim that they might have against them for any injury to an individual, child or damage to their property as a result of them participating in the activities.
6.6 Participant and parental Medical and Consent forms must be returned for all participants to be able to take part (see section 7)
7. Medical conditions and Medical and Consent forms
All participants must complete a Medical and Consent form and return it to Bushcraft Adventures at least 72 hours before the event booking.
7.1 All persons under the age of 18 years (‘Under 18’s’) must have a parental Medical and Consent form completed by an appropriate parent or legal guardian.
7.2 Links to participant and parental consent forms are available on the FAQs page of the Bushcraft Adventures website: https://bushcraftadventures.co.uk/faqs/
7.3 We are unable to meet any additional requirements (eg dietary requirements) if forms are not returned at least 72 hours before the event
7.4 Individuals have a responsibility to inform Bushcraft Adventures instructors if their medical health changes whilst taking part in the activities.
8.1 No alcohol or illegal drugs are permitted, and clients must not be intoxicated at any time during the event. Any participants thought to be intoxicated (at the sole discretion of Bushcraft Adventures instructors) will not be permitted to participate in any activities and no refund will be given
8.2 Smoking is permitted on site, outside of our covered areas and we ask that you take in to account other individuals in the group
8.3 It is the responsibility of each participant or parent/guardian for children, to ensure that they wear appropriate clothing and footwear for outdoor activities and the time of year and weather conditions. As a guide, we have provided some kit list suggestions on our website: https://bushcraftadventures.co.uk/kit-list
8.4 We must be notified of lost property within 4 weeks of the event taking place. Any items found will be disposed of after this period.
8.5 We cannot guarantee being able to extend the length of the event to account for late arrivals. We ask that participants aim to arrive at least ten minutes before the start of the event to ensure that it starts on time.
8.6 Maximum group numbers apply for each event type and Medical and Consent forms are required in advance. No other guests are permitted on-site unless agreed in advance with Bushcraft Adventures – this includes additional children including siblings, additional parents and pets (see 8.7) If you want to add additional participants to your booking, please contact Bushcraft Adventures at least 48 hours in advance of your booking.
8.7 We have a strict no pets policy and there are no exceptions. We regret that the event may not be able to continue if pets are present. No refund will be given if an event has to be stopped.
9. Data Protection and Privacy
We will process your data in the way that you have consented, we will store it securely and will not keep it for longer than we need it. More information can be found at: https://bushcraftadventures.co.uk/privacy-policy. In particular, please note:
9.1 We will share your details with Bushcraft Adventures instructors and partner organisations where appropriate in order to carry out your booking
9.2 In addition to 9.1, we may give your personal information to third parties where the law either requires or allows us to do so.
9.3 We may occasionally take photographs of participants at events for publicity purposes. We will seek your permission on the Participant and Parental Medical and Consent forms.
10. Other important terms
10.1 We may transfer our rights and obligations under these terms to another organisation.
10.2 You may only transfer your rights or your obligations under these terms to another person with our written consent.
10.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
10.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
10.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract that will not mean that you do not have to do those things or prevent us taking steps against you at a later date.
10.6 This agreement is governed and construed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
11. Insurance and liability
11.1 Bushcraft Adventures has comprehensive Public Liability Insurance with a reputable Outdoors Activities insurer; a copy of the Insurance Certificate can be provided on request.
11.2 The events take place in an outdoor environment, and the customer acknowledges that these environments are never completely hazard free. While Bushcraft Adventures makes every effort to minimise risks, we will not be held liable for accidents, mishaps or losses that are not a result of negligence on the part of Bushcraft Adventures, or for any accidents or losses which are (i) your fault; (ii) are due to a participant’s failure to follow the instructions of Bushcraft Adventures’ Instructors; (iii) attributable to a third party unconnected with our provision of services under this agreement; or (iv) events which neither we nor our suppliers could have foreseen or forestalled even if we had taken all reasonable care.
11.3 Bushcraft Adventures cannot be held responsible for any losses or damage to participant’s personal belongings, clothing, money or vehicles.
11.4 Bushcraft Adventures will not be responsible for any accidents or mishaps occurring to third parties taught by participants of any Bushcraft Adventures’ events.
11.5 Bushcraft Adventures, its instructors and other agents shall not be liable for any direct, indirect, special or consequential loss or damage including loss of profit or any other form of compensation.
Any complaints should be directed in the first instance to the Instructors during the event, so that the issues can be resolved at the time. Any complaints that arise after the end of the event must be put in writing to Bushcraft Adventures within 28 days after the event to firstname.lastname@example.org. Bushcraft Adventures will not be liable in respect of any complaints received after this time.
13. Updates to terms and conditions
Bushcraft Adventures reserves the right to change these terms and conditions without notice to you in relation to future bookings and sales. All changes will be made available for customers and potential customers to see on this website under this terms and conditions section.
10 May 2018
(previous version 18 April 2018. Change made to section 2: gift vouchers on 10 May 2018)